Refund policy

At Naska Beauty, we are proud to offer high-quality, limited-edition abayas. Due to the exclusive nature of our collections, all sales are final, and we do not accept returns or exchanges for reasons such as sizing, preference, or change of mind.

However, your satisfaction is very important to us, and we’re always here to help with any questions before you make a purchase!

Sizing & Fit

To ensure the best fit, we have a detailed size chart available in our FAQ section. We encourage you to review it before placing an order, and if you need any guidance, please don’t hesitate to reach out, we’re happy to assist you in finding the perfect size!

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at info@naskabeauty.com. Include:

• Your order number

• A clear photo of the item

• A brief description of the issue

If your request is approved, the item must be shipped back to us within 7 days of approval. Items returned after this window may not be eligible for a refund or resolution.

Refunds 

Once we receive and inspect the returned item, we’ll notify you of the refund decision. If approved, your refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund

All shipping fees are non-refundable.

Non-Returnable Items 

We do not accept returns or offer refunds on:

• Items marked Sale

• Discounted or clearance items

• $5.99 hijabs

• Hijabs removed from packaging

• Gift sets and hijab accessories

Chargebacks & Disputes

When you shop with Naska Beauty, you agree to our policies. If you have any concerns about your order, we encourage you to reach out to us first—we’re always happy to help!

If you have any questions at all, please don’t hesitate to contact us before making a purchase. We truly appreciate your support and look forward to providing you with beautifully crafted abayas!